TERMS AND CONDITIONS

The travel site www.ffdtravels.com and the FFD Travels app, available on iOS and Android platforms, are maintained by FFD Travels. We are a travel company that is compliant with the laws of the Republic of India. By accessing or using this site or any of its services, you agree to the terms and conditions outlined below.

FFD Travels reserves the right to change, alter, or remove any part of these Terms and Conditions without prior notice. Any modifications to these Terms and Conditions will be effective immediately upon posting on the site. It is your responsibility to regularly review the “Terms & Conditions” link to stay informed of any changes.

By continuing to use the site or services after any changes have been posted, you acknowledge and agree to the updated terms. If you do not agree with any part of the revised Terms and Conditions, you should cease using the site and services.

1. Agreement Between Clients &FFD Travels

By accessing/using/browsing, or making bookings through ffdtravels.com, users agree to comply with and be bound by the terms and conditions of our site. Any use of our services constitutes acceptance of these terms. For any violation of these terms and conditions, FFD Travels and its subsidiaries reserve the right to take any legal actions deemed necessary to address and rectify the breach.

2. WebsitePrice Policy

Service charges, cancellation charges, and reschedulingcharges are inclusive of GST. The price, that we offer on FFD Travels.com, generally includes accommodation charges, taxes (unless specified otherwise), and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personalservices, entrance fees of any monuments and bar charges, etc.

3. Mode of PaymentPolicy

We aim to provide flexibility and convenient, multiple payment methods for booking travel services with our website. Our payment gateway is 100% secure, and customers can make online payments through a safe transaction process.

MODES OF PAYMENT AVAILABLE AT FFD TRAVELS:

  • Credit/Debit Cards: Accept all major credit/debit cards, including Visa, MasterCard, American Express, PayPal, Diners Club, Discover, etc.
  • Net Banking: All major banks
  • Wallet: Mobikwik, Airtel Payments Bank, JioMoney, Freecharge, PayZapp, PayPal Ola Money (Postpaid + Wallet)
  • Bank Transfers: Direct bank transfer options for large/bulk bookings
  • UPI: Google Pay, Phone Pay, CRED, Amazon Pay, other UPI
  • EMI OPTIONS
  • PAY LATER

4. UsesRule of the Website

In case of your use of this website, you agree that:

  • By using this site, you confirm that you have the legal authority to enter into these Terms of Use and create an obligatory legal requirement.
  • You agree to use this site by its Terms of Use.
  • You will use the website solely for making lawful bookings for yourself or for another person for whom you are officially authorized to make such bookings. You are responsible for informing any other person about the Terms and Conditions of the website.
  • You agree to provide accurate information regarding all official documents and other important details, such as name and date of birth, when planning a trip through the site. Any errors or mistakes in the information provided are your sole responsibility.
  • All information you provide to this site must be accurate, up-to-date, and complete.
  • If you have an account on this site, you are advised to keep your login details, including your login ID and password, secure. You are entirely responsible for any use or misuse of your account.
  • FFD Travels reserves the right to deny access to its website to anyone, at any time, without notice and for any reason, including but not limited to violations of these Terms of Use.

5. Communication Policy

  • Upon completing a transaction on this site, FFD Travels will send an email confirming the status of your transaction to the email address you provided. Please ensure that the email address is correct, as FFD Travels cannot be held responsible if the email does not reach your inbox.
  • The customer acknowledges that SMS notifications from FFD Travels are provided solely for convenience. SMS alerts are not legally required, and FFD Travels holds no responsibility if you do not receive an SMS for any reason.
  • FFD Travels is not responsible for notifying customers about changes in flight schedules, cancellations, or the status of airlines or hotels

6. Booking Policy

The total price displayed on the site includes all applicable government taxes.

In the event of a fare increase during the issuance of an air ticket due to airline changes, server miscalculations, or payment gateway issues, FFD Travels reserves the right to cancel the ticket and apply the amount received as cancellation charges. Full payment is required before your booking can be confirmed.

To issue an infant ticket, the child must be under 2 years old, and valid proof-of-age documents are required at check-in. Infants must be accompanied by an adult who is at least 18 years old, with a maximum of one infant per adult. To qualify for infant fares, the infant must be under 24 months old throughout the entire itinerary. If the infant turns 24 months or older, a separate booking as a child is required.

To issue a child ticket, the child must be between 2 and 12 years old, and valid proof-of-age documents are required at check-in. The child must be accompanied by an adult who is at least 18 years old.

All tickets and bookings issued to the customer are also subject to the terms and conditions set by the respective airlines or suppliers.

FFD Travels is not responsible for any delay or cancellation of flights from the airline's end.

If the ticket is cancelled directly through the airline's website, office, or customer care, the customer must notify FFDTravels.com to initiate the refund process. Please be aware that FFDTravels.com does not receive alerts from airlines regarding cancellations.

7. Flight Amendment and Cancellation Policy

Every booking made on FFD Travels is subject to cancellation charges imposed by the respective airline, hotel, or other service providers. These charges may vary depending on the service provider’s policies and the terms associated with the booking.

Air Ticket Cancellation Charges

In addition to the cancellation charges imposed by the airline, FFD Travels levies a nominal fee for air ticket cancellations:

Domestic Flights: Rs. 300 per passenger, per sector.

International Flights: Rs. 500 per passenger, per sector.

These charges are non-refundable and will be deducted from any eligible refund. Please note that these fees are applied in addition to any cancellation penalties charged by the airline.

The EMTC insurance fee is non-refundable. This fee will not be returned under any circumstances, even if the booking is cancelled or modified.

The Zero Cancellation-Fee product premium charged at the time of booking is non-refundable.

All convenience fees charged by FFD Travels are non-refundable in all cases, including cancellations or modifications to the booking.

Some bookings may be non-refundable by the specific airline’s policy. Such bookings will not be eligible for a refund, regardless of cancellation or modification.

Some bookings cannot be cancelled partially as per the specific airline’s policy.

We assist you in making various amendments to your bookings. In certain cases, you need to contact the airline directly for amendments.

Amendment charges on Ffdtravels.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.

If you need to cancel air tickets within 24 hours of departure, we recommend you to contact the airline directly and after that, submit a cancellation request to our website for refunds.

In case of no-show or unutilized bookings, the customers are required to request any valid refunds, according to predefined policies within 90 days of the travel date for air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to the processing of refunds by the respective airline/service provider.

Please note convenience fee charged at the time of booking is not refundable.

8. Holidays Amendments and Cancellation Policy

For cancellations made 60 days or more before the departure date, 25% of the total tour cost (if fully paid) will be charged as cancellation fees.

For cancellations made within 30 days of the departure date, 50% of the total tour cost will be charged as cancellation fees.

For cancellations made within 15 days of the departure date, 100% of the total tour cost will be charged as cancellation fees.

9. Refund Policy

FFD Travels will process refunds only after receiving a cancellation request or claim from the customer, travel agent, or corporate company through the My Booking section or via email.

Refunds for canceled air tickets will be processed directly to the customer's original payment method once FFD Travels has received the refund amount from the airlines.

FFD Travels will process refunds within 72 hours after receiving them from the relevant airlines, hotels, transporters, or other suppliers.

Due to banking procedures, refunds to credit cards may take up to 72 hours, while refunds for net banking transactions may take up to 7 days.

Once a wallet amount is used for any transaction, the remaining balance cannot be transferred to your bank account. However, it can be used for future bookings with us.

10. Copyright and Trademark Laws

The products, services, and content displayed on Ffdtravels.com are the property of this website. Any unauthorized copying or use of the trademarked products and services without prior consent will be considered theft, and appropriate legal action may be taken against the individual, organization, or company involved.

FFD Travels provides you with a limited right to access, explore, use, and transact on its site. You agree not to misuse its materials or interfere with the site's operation in any manner. You understand that, apart from the information, products, or services offered by FFD Travels, the site does not endorse any other information. Furthermore, you acknowledge that FFD Travels cannot guarantee that files available for download on the site are free from viruses.

11. Guidelines for Visa

Please ensure you carry the applicable visa for the country you are visiting or transiting through. For visa requirements, check with the relevant airline and embassy.

International bookings made through FFD Travels are subject to visa requirements, including but not limited to transit visas, which the user must obtain according to their travel itinerary and the regulations of the countries they intend to visit or transit through.

FFD Travels is not responsible for any issues, including inability to travel, arising from visa requirements. We are also not liable to refund any amount to the user for being unable to utilize the booking due to a lack or denial of a visa. Any refunds will be processed according to the applicable booking and cancellation policy.

12. Unaccompanied Child

Children under the age of 12 will not be permitted to travel unless accompanied by an adult who is at least 18 years old. Such children must be seated next to the accompanying adult, who is solely responsible for their well-being during the journey. This includes ensuring that seats are booked to allow the child or children and the accompanying adult to sit together.

13. Airline Pregnancy Policies

All airlines recommend that pregnant women consult a doctor before travelling at any stage of their pregnancy. We encourage all pregnant travelers to review the pregnancy policies of the respective airlines before planning their trip. Some important points to consider include:

  • Obtain a medical clearance from your healthcare provider or doctor no more than 7 days before your journey, confirming that you are fit to travel.
  • Avoid flying if your pregnancy is complicated or considered high-risk.
  • Consider your due date when planning your return trip.
  • If you are travelling on long-haul flights, assess whether your body can handle the journey, as seat width may be uncomfortable during the later stages of pregnancy.

For detailed information, please contact the airline you are travelling with.

14. Availability of Services

As such, references to these products and services do not guarantee their availability in your specific geographical area. Many products and services listed on the site may not be available for booking in your location or country. All products and services are subject to availability, and the company is not responsible for any products that are unavailable or sold out.

Each product and service provided on the website is governed by the terms and conditions of the respective service provider. We encourage you to review their rules and regulations before proceeding with your booking.

15. Offers, Coupons, Contests and Interactions

This site may host contests that require you to submit materials or information about yourself or to claim prizes. Each offer and coupon available on this website comes with its own set of rules, which you should review before agreeing to participate.

16. Tariff & Taxes Increment Rule

We inform you in advance that after the tour package rates are finalized, you may be charged extra for any increases in entrance fees, fuel costs, guide charges, and other services. If the government revises any taxes related to travel services, clients will be responsible for paying the additional amount.

17. General Terms

FFD Travels is a reputable travel agency committed to providing you with the best possible information about airlines, hotels, transportation, etc. However, we advise all travelers to make personal inquiries to avoid any confusion or issues.We are not liable for any delays or changes to your trip due to unavoidable circumstances. We are also not accountable for any human errors that may go unnoticed by clients or our staff.

18. Disclaimer and No Warranties

You acknowledge that FFD Travels acts as a conciliator and is not responsible for any third-party obligations related to rates, quality, or any other matters. You specifically agree that your use of the services and the site is at your own risk. It is your responsibility to evaluate the accuracy, completeness, and relevance of all advice, opinions, services, products, and other information provided on the site. We do not guarantee that the service will be uninterrupted or free from errors.

FFD Travels reserves the right to make changes to its website at any time. Neither FFD Travels nor its third-party suppliers, licensors, and partners guarantee or make any representations regarding the use of the services, the site, or any linked sites in terms of correctness, accuracy, reliability, or any other aspect.

You acknowledge that uninterrupted access to or use of this website may be affected by factors beyond our control, including the unavailability of products and services, interruptions in internet or telecommunications services, or necessary technical work performed on the site. FFD Travels is not liable for any loss or damage related to your ability or inability to use the site.